RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Professional Experience

• Preferably 1 year experience in hotel or customer service. at 6 months with Hilton.

Computer Experience

Proficiency in:

• Microsoft word
• Excel
• Powerpoint
• Data entry
• Database management systems

Hotel Experience

• Able to provide exceptional customer service experience.
• Be flexible and willing to perform other tasks as necessary or requested.
• Hilton Experience require. 

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition.
• Resolve any guest issue immediately.
• Promote the hotel by demonstrating high level of  positive attitude and energy to serve our guests.
• Ability to anticipate guests needs.
• Represents the hotel to the guest throughout all stages of the guest's stay.
• Embraces and respects diversity and multicultural environment.

 Skills

• Excellent communication; orally and written.
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

 Education

• Background screening for previous criminal history
• At least high school diploma or G.E.D.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Any other task that you are asked to perform by your supervisor needs to be completed by you regardless of your job duties.

* Able to prepare food according to food handlers guidelines

* Will be responsible to obtain Food Servsafe certificate

* Knowledge of cooking procedures

* Able to communicate with Prep Cooks & Wait staff

* Knowledge of kitchen equipment

* Knowledge of safety rules for kitchen equipment

* Label and date all food stored & Rotate food as needed

* Able to lift 50 lbs

* Able to work in a high pace and hot environment

* Stand and walk for long periods of time

* Report to managers when something is broken or needs repair

* Keep a clean, stocked and tidy workspace

Line Cook requirements:

* Experience is preferred

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):

SUMMARY: Room attendants must clean hotel rooms; demonstrate good customer service skills; complete tasks in a timely manner; lift and move items; interact with guests in a professional /helpful manner; operate vacuums and use different types of cleaning solutions, and work effectively as a part of a team. Room attendants may contribute to laundry duties including washing and drying of linens and towels. Room attendants must clean all other areas of hotel as may be assigned. Room attendants must also remove trash and dirty linens from hotel rooms and perform all other duties as assigned.          

Professional Experience

• Preferably 6 month’s experience in cleaning or janitorial related field.

Hotel Experience

• Wear room attendant hotel uniform per hotel standards; adhere to professional grooming standards
• Sign in and out on the sign in sheet daily with the proper time
• All housekeeping keys must be signed in and out daily
• While you are working the keys must remain with you at all times. Don't let anyone in a room who says they lost or don't have their key. At the end of the day, the keys must be turned in and locked up
• Get the proper amount of supplies to clean your rooms with and stock your carts neat
• Clean rooms per hotel standards and hotel provided training, to include but not limited to:

Skills

o   At least average oral communication

• Requires walking and repetitive motions
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Participate in all training as assigned

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Assistant General Manager    

JOB SUMMARY

The Assistant General Manager will coordinate the activities of hotel personnel as directed and provides support to the General Manager. If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

·         Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures

·         Provides training, including safety training, to staff

·         Selects or assists in the selection of hotel staff and completes all new hire paperwork

·         Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations

·         Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax exempt.

·         Conducts or assists in conducting staff meetings

·         Adheres to all franchise and company procedures and regulations as well as standard operating procedures

·         Receives and resolves or assists in resolving guest complaints and employee issues

·         Performs functions of the General Manager in their absence

·          Available 24/7 with reliable transportation

·          Covers shifts in all departments as scheduled by the General Manager

·          Corresponds with group and travel agents to answer special requests for rooms and rates

·          Assists with sales and marketing efforts as directed

·         Answers inquiries pertaining to hotel policies and services

·         Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

·         All other duties as assigned

PROFESSIONAL EXPERIENCE

·         Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience

·         Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

·         Presentation/Facilitation Skills (preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Hotel Management Operations experience (preferred)

·         Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Ability to delegate and direct the activities of the team to ensure efficient operation

·         Excellent written and oral communication skills

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·         Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·         Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive

·         Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.