Professional Experience

• Preferably 1 year experience in hotel or customer service.

Computer Experience

Proficiency in:

• Microsoft word
• Excel
• Powerpoint
• Data entry
• Database management systems

Hotel Experience

• Able to provide exceptional customer service experience.
• Be flexible and willing to perform other tasks as necessary or requested.
• Hilton Experience require. 

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition.
• Resolve any guest issue immediately.
• Promote the hotel by demonstrating high level of  positive attitude and energy to serve our guests.
• Ability to anticipate guests needs.
• Represents the hotel to the guest throughout all stages of the guest's stay.
• Embraces and respects diversity and multicultural environment.

 Skills

• Excellent communication; orally and written.
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

 Education

• Background screening for previous criminal history
• At least high school diploma or G.E.D.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Any other task that you are asked to perform by your supervisor needs to be completed by you regardless of your job duties.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Assistant General Manager    

JOB SUMMARY

The Assistant General Manager will coordinate the activities of hotel personnel as directed and provides support to the General Manager. If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

·         Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures

·         Provides training, including safety training, to staff

·         Selects or assists in the selection of hotel staff and completes all new hire paperwork

·         Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations

·         Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax exempt.

·         Conducts or assists in conducting staff meetings

·         Adheres to all franchise and company procedures and regulations as well as standard operating procedures

·         Receives and resolves or assists in resolving guest complaints and employee issues

·         Performs functions of the General Manager in their absence

·          Available 24/7 with reliable transportation

·          Covers shifts in all departments as scheduled by the General Manager

·          Corresponds with group and travel agents to answer special requests for rooms and rates

·          Assists with sales and marketing efforts as directed

·         Answers inquiries pertaining to hotel policies and services

·         Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

·         All other duties as assigned

PROFESSIONAL EXPERIENCE

·         Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience

·         Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

·         Presentation/Facilitation Skills (preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Hotel Management Operations experience (preferred)

·         Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Ability to delegate and direct the activities of the team to ensure efficient operation

·         Excellent written and oral communication skills

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·         Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·         Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive

·         Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

* Able to prepare food according to food handlers guidelines

* Will be responsible to obtain Food Servsafe certificate

* Knowledge of cooking procedures

* Able to communicate with Prep Cooks & Wait staff

* Knowledge of kitchen equipment

* Knowledge of safety rules for kitchen equipment

* Label and date all food stored & Rotate food as needed

* Able to lift 50 lbs

* Able to work in a high pace and hot environment

* Stand and walk for long periods of time

* Report to managers when something is broken or needs repair

* Keep a clean, stocked and tidy workspace

Line Cook requirements:

* Experience is preferred

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Maintenance Engineer    

JOB SUMMARY

The Maintenance Engineer oversees property maintenance of grounds, building facilities and guest rooms. He/She is responsible for the daily cleaning and upkeep of all common areas, preventive maintenance, small repair and tasks, special projects, and communicating larger maintenance needs to the General Manager.  If your passion is delivering quality work and value, this may be the job for you.

JOB RESPONSIBILITIES

• Order and install small maintenance items as needed for repair, under direction of management
• Effectively manage a team of two or more people, within various departments
• Complete tasks and assignments on the daily Maintenance Checklist
• Complete Maintenance Request Forms within 24 hours
• Complete Preventive Maintenance program on a timely basis
• Respond to maintenance emergencies timely, on a 24-hour call basis
• Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens
• Practice safe chemical handling as prescribed in Material Safety and Data Sheets
• Perform other such duties assigned by Property Management to meet guest or operational needs
• Clears trash and empties property trash containers daily
• Sweeps and cleans sidewalks and stairs as needed (trash and weather related)
• Clears debris from parking lot, landscaping, and dumpster area daily
• Ensures exterior building and grounds are clean by use of a pressure washer and blower
• Paints walls, ceilings, doors and window trim as needed
• Provides Preventive Maintenance to guest rooms and all areas of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• Preferably 3 years’ experience in janitorial, general maintenance or engineering related field
• Knowledge of HVAC, PTAC, gas furnace, heaters, dryers, pools, low voltage fire alarms, electrical, plumbing, and irrigations preferred

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Hotel Management Operations experience (preferred)

·         Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Ability to reach over head and work on knees

·         Ability to work in hot or cold environment

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up. to 50 lbs.

ESSENTIAL SKILLS

·         Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·         Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive in all repairs

·         Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

ï‚€ Clean front glass doors

 ï‚€ Maintain Area-Vacuum, Sweep etc.

 ï‚€ Return any luggage carts to area

 ï‚€ Clean parking lot and pick up trash

Lobby

ï‚€ Vacuum & shampoo carpet, buff floors

 ï‚€ Wipe down all surfaces

 ï‚€ High Dust

 ï‚€ Wipe electronics (Keep business center debris and dust free)

 ï‚€ Empty trash & recycling bins

 ï‚€ Ensure lighting is functional

ï‚€ Restock paper in business center

Public Restrooms

ï‚€ Clean & Sanitize

ï‚€ Empty trash

 ï‚€ Restock urinal cakes, feminine products, toilet paper, soap, tissues and paper towels

ï‚€ Ensure lighting is functional

 ï‚€ High Dust

 Breakfast Area

ï‚€ Sweep & mop Floor (shampoo as needed)

 ï‚€ Wipe down table, chair seats, & legs

 ï‚€ Pick up dishes

ï‚€ Ensure lighting is functional

Elevators

ï‚€ Vacuum & Wipe Down Elevators

ï‚€ Clean the tracks in elevators

Pool

ï‚€ Keep clutter & debris free

 ï‚€ Empty trash & recycling bins

ï‚€ Pick up dirty towels & replenish

 ï‚€ Clean up wet areas and use wet floor signs

ï‚€ Straighten furniture

Guest Hallways

ï‚€ Vacuum & shampoo carpet

ï‚€ Keep clutter free

 ï‚€ Wipe down elevators, doors & walls

 ï‚€ Empty waste and recycling bins

 ï‚€ Check Ice machine and clean surface

ï‚€ Ensure all hallway lighting is functional

 ï‚€ Check stairwells for debris & trash  

Fitness Center

ï‚€ Keep clutter free

 ï‚€ Replenish fitness towels

 ï‚€ Empty trash

 ï‚€ High Dust

ï‚€ Ensure TV remote and lighting is functional

 ï‚€ Check room temp and adjust if necessary

 ï‚€ Ensure all equipment is functional

Employee Break room & Bathroom

ï‚€ Sweep, mop, and buff floors

 ï‚€ Keep clutter free

 ï‚€ Wipe down all surfaces

 ï‚€ Empty trash ï‚€ Clean microwave

Meeting Room

ï‚€ Vacuum

ï‚€ Keep clutter free

 ï‚€ Wipe down all surfaces

 ï‚€ High Dust

Extras: Shampoo carpet, painting, and minor maintenance duties.

Houseman will be positioned in any department as needed during higher occupancy and short on labor in any department at that time. Houseman will be required to complete all task assigned to him/her during their shift.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks & more to the highest standards:

* Respond to guest requests in a timely, friendly and efficient manner

* Ensure knowledge of menu and restaurant promotions and specials

* Take guest food and/or beverage orders and input orders in appropriate point-of-sale system

* Retrieve and deliver food and beverage orders in a timely manner

* Ensure guest satisfaction throughout the meal service

* Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

* Ensure serving station is well-stocked & clean at all times

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

* Able to prepare food according to food handlers guidelines

* Will be responsible to obtain Food Servsafe certificate

* Knowledge of cooking procedures

* Able to communicate with Prep Cooks & Wait staff

* Knowledge of kitchen equipment

* Knowledge of safety rules for kitchen equipment

* Label and date all food stored & Rotate food as needed

* Able to lift 50 lbs

* Able to work in a high pace and hot environment

* Stand and walk for long periods of time

* Report to managers when something is broken or needs repair

* Keep a clean, stocked and tidy workspace

Line Cook requirements:

* Experience is preferred

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):

SUMMARY: Room attendants must clean hotel rooms; demonstrate good customer service skills; complete tasks in a timely manner; lift and move items; interact with guests in a professional /helpful manner; operate vacuums and use different types of cleaning solutions, and work effectively as a part of a team. Room attendants may contribute to laundry duties including washing and drying of linens and towels. Room attendants must clean all other areas of hotel as may be assigned. Room attendants must also remove trash and dirty linens from hotel rooms and perform all other duties as assigned.          

Professional Experience

• Preferably 6 month’s experience in cleaning or janitorial related field.

Hotel Experience

• Wear room attendant hotel uniform per hotel standards; adhere to professional grooming standards
• Sign in and out on the sign in sheet daily with the proper time
• All housekeeping keys must be signed in and out daily
• While you are working the keys must remain with you at all times. Don't let anyone in a room who says they lost or don't have their key. At the end of the day, the keys must be turned in and locked up
• Get the proper amount of supplies to clean your rooms with and stock your carts neat
• Clean rooms per hotel standards and hotel provided training, to include but not limited to:

Skills

o   At least average oral communication

• Requires walking and repetitive motions
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Participate in all training as assigned

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.